DinkSEO provides digital services. Because digital SEO work involves significant upfront investment of specialist time and third-party tools, our refund conditions reflect the nature of the work performed.
The Sprint Audit is a bespoke analysis service. Once an audit has commenced (typically within 2 business days of payment), the work is considered in progress and the payment becomes non-refundable. If DinkSEO is unable to begin the audit within the agreed timeline through our own failure, a full refund will be issued upon request.
Before work begins: a full refund may be requested within 24 hours of payment by emailing hello@dinkseo.com with your order reference.
Monthly retainer payments are non-refundable once the monthly billing period has begun. If you cancel during an active month, services continue until the end of that billing period. No partial refunds are issued for unused days within a billing month.
If DinkSEO fails to deliver the agreed monthly scope of work without reasonable cause, the Client may request a pro-rata credit toward the following month.
Add-on services follow the same logic as Sprint: once work has commenced, payment is non-refundable. For add-ons purchased but not yet started, a full refund may be requested within 24 hours of purchase.
Unused support hours that have been paid for but not yet scheduled may be refunded within 30 days of purchase. Scheduled or completed hours are non-refundable.
For consumers (individuals purchasing outside of a professional or business capacity), you have the right to withdraw from a contract within 14 days of purchase, provided that delivery has not yet commenced. By agreeing to these Terms at checkout, you acknowledge that delivery commences upon project kick-off (typically within 2 business days of payment), and that the right of withdrawal may therefore expire before the 14-day period ends if you have requested early commencement of work.
Email billing@dinkseo.com with your name, order date, Stripe payment reference, and the reason for your request. We aim to respond within 2 business days. Approved refunds are processed back to the original payment method via Stripe within 5–10 business days.
billing@dinkseo.com · +39 081 834 6481 · Via Galimberti 1, 80023 Caivano NA, Italy.